Guides & TutorialsTroubleshooting SimpleTroubleshooting Facebook App Review Requests

Troubleshooting Facebook App Review Requests

You may receive an email from Facebook with the subject New Developer Alert for *app name* at *website*

Where *app name* is the name of your Social Sign-In Integration App configured to login to WHMCS with Facebook, and *website* is your website address.

The email speaks of an App Review deadline to retain access to Facebook Platform APIs.

Reminder of August 1, 2018 App Review deadline to retain access to FacebookPlatform APIsWith the August 1, 2018 App Review deadline fast approaching, it is important that yousubmit your app for review so you don't lose your current API access. This is required dueto the recent update to the Facebook App Review process and API permissions modelchanges announced at F8 2018. Learn More.If your app is not submitted for review, you will lose access to any permissions or featuresrequiring review, including these:user_friendsuser_linkuser_genderuser_age_rangeThe Facebook Platform APIs permissions and features have been updated with thesechanges. Please review the FAQ to ensure you request the correct permissions andfeatures with your App Review submission. If you no longer require these permissions, nofurther action is required.If access to the permissions and features is approved, the app may require businessverification. Not following these additional steps may result in loss of API access. Learn more about App Review.


Access to certain permissions and features of the Facebook API now require inspection and approval by the Facebook platform moderators.

The email is reminding you of this fact.

The Sign-In Integration used by WHMCS does not require these permissions.


WHMCS does not require access to the permissions or features of the Facebook API which presently require approval. Therefore no action is required on your part.

These emails can be safely ignored.

Additional Information

The WHMCS Sign-In Integration uses the following permissions:

  • public_profile
  • email

These permissions are not currently subject to Facebook's review requirements, so you can continue to use your Facebook app without subjecting it to the approval process.


For help troubleshooting other issues with Sign-In using Facebook, refer to the following page: