Guides & TutorialsTroubleshootingSimpleTroubleshooting Facebook App Review Requests

Troubleshooting Facebook App Review Requests


You may receive an email from Facebook® with the subject New Developer Alert for Example at, where Example is the name of your social sign-in integration app for logging in to WHMCS and is your website address.

This email includes information about an App Review deadline for retaining access to Facebook Platform APIs.

Reminder of August 1, 2018 App Review deadline to retain access to FacebookPlatform APIsWith the August 1, 2018 App Review deadline fast approaching, it is important that yousubmit your app for review so you don't lose your current API access. This is required dueto the recent update to the Facebook App Review process and API permissions modelchanges announced at F8 2018. Learn More.If your app is not submitted for review, you will lose access to any permissions or featuresrequiring review, including these:user_friendsuser_linkuser_genderuser_age_rangeThe Facebook Platform APIs permissions and features have been updated with thesechanges. Please review the FAQ to ensure you request the correct permissions andfeatures with your App Review submission. If you no longer require these permissions, nofurther action is required.If access to the permissions and features is approved, the app may require businessverification. Not following these additional steps may result in loss of API access. Learn more about App Review.


Access to certain permissions and features of the Facebook API now require inspection and approval by the Facebook platform moderators.

WHMCS's sign-in integration does not require these permissions.


WHMCS does not require access to the permissions or features of the Facebook API that currently require approval.

The WHMCS Sign-In Integration only uses the following permissions:

  • public_profile
  • email

No action is necessary and you can safely ignore the email.

For help troubleshooting other issues, see  Troubleshooting Sign-In using Facebook.