Digicert are performing planned system maintenance that will require downtime for all certificate ordering, order checking and fulfilment services for all DigiCert SSL brands (RapidSSL, GeoTrust & Symantec).

The maintenance event is planned to begin at 15:30 UTC April 6 (8:30 Pacific April 6) and complete by 3:30 UTC April 7 (20:30 Pacific April 6).

The downtime will prevent all organizations, including DigiCert, from processing orders, checking order status and issuing certificates across all brands and certificate types. DigiCert has issued early notice to allow planning and preparation now.

During the maintenance window, MarketConnect will respond with the following error message for all orders, reissues, and validation actions which communicate directly with DigiCert.:

Unable to communicate with the Symantec Service. Please try again later.

During the downtime, the DigiCert seal services and revocation validation services (CRL and OCSP) will continue to operate normally. Current certificates and trusted seals will function without disruption from this move. DigiCert will also have processes in place to handle emergency revocations.

DigiCert will provide more updates through their blog and knowledgebase. The knowledgebase article will have the latest updates and announcement - we recommend bookmarking it and checking back often.

You can check the real-time status of DigiCert services at any time by visiting the following url: https://websitesecurity.status.digicert.com/

If you have questions about this or wish to contact someone directly, please contact our support team.

We thank you for your partnership and wish you continued success.

The WHMCS MarketConnect Team