Troubleshooting Free Domains
If you're expecting to order a free domain alongside a product, but upon reaching the checkout page the domain is charged at a full price, read on.
Navigate to Configuration > System Settings > Products/Services (prior to WHMCS 8.0, Setup > Products/Services > Products/Services).
Click the Edit icon next to the product in question
![](https://media.screensteps.com/image_assets/assets/000/287/549/original/09e649f4-acf8-4f3b-bec0-fa5a53403f28.png)
Click the Pricing tab (1) and take note of the Payment Type (2) and prices configured there (3)
In this example the product is configured with a recurring price on Monthly and Annual billing cycles.
Now click the Free Domain tab
Make sure the Free Domain Payment Terms selected match those from the Pricing tab.
![](https://media.screensteps.com/image_assets/assets/000/287/556/original/6bdd0fb8-947a-4b04-9eb9-2f6448bfcca4.png)
The above screenshot shows an incorrect configuration.
The free domain is offered when the product is purchased on a One-Time billing cycle, but the product is configured with Monthly and Annual billing cycles, so the free domain terms will never be met.
![](https://media.screensteps.com/image_assets/assets/000/287/547/original/7b4c713d-7edb-4c13-bea1-f27f806afb65.png)
The above screenshot shows a correct configuration
If the product is ordered on a Monthly or Annual billing cycle, any .com domains will be offered for free.