Guides & TutorialsTroubleshooting Email TroubleshootingConnection unsuccessful. Please close this window and try again with Microsoft

Connection unsuccessful. Please close this window and try again with Microsoft

Symptom

When configuring Microsoft® as your mail provider or for email importing, a Connection unsuccessful error message displays after you click Connect:

Connection unsuccessful. Please close this window and try again.
Connection unsuccessful. Please close this window and try again.

Cause

The Application (client) ID and Client Secret combination for your Microsoft Azure® app are invalid.

Resolution

Create a new app via the Microsoft Azure Portal. Make certain to copy the Application (client) ID and Client Secret Value correctly.

For step-by-step instructions, see: