Guides & TutorialsTroubleshooting AdvancedHow to Resolve A Certificate Authority Verified SSL Certificate Was Not Detected on example.com

How to Resolve A Certificate Authority Verified SSL Certificate Was Not Detected on example.com

The error message below indicates that the SSL certificate is not configured correctly:

Website SSL

A Certificate Authority verified SSL certificate was not detected on https://www.example.com. This will prevent some features, such as OpenID Connect, from functioning. This may also affect your ability to receive PCI or other accreditation.

Installing Intermediate Certificate Authorities

Intermediary certificates enhance the security of SSL certificates. When installing a  certificate, it is essential to install the Intermediate CA at the same time as the SSL certificate. This ensures that the SSL certificate is fully trusted by all browsers and prevents SSL errors from appearing when users visit the website.

You can download RapidSSL and Wildcard certificates intermediate certificate authorities here.