Guides & TutorialsProvisioning/Modules TroubleshootingTroubleshooting a No nameservers are defined for the server this domain is assigned to Error

Troubleshooting a No nameservers are defined for the server this domain is assigned to Error

Symptom

When attempting to register or transfer a domain name, you may encounter a No nameservers are defined for the server this domain is assigned to error message:

An Error Occurred: No nameservers are defined for the server this domain is assigned to. Please correct and try again.

Cause

If you see this error, the service's assigned server does not have any defined nameservers. Successfully processing a domain registration or transfer requires primary and secondary nameservers.

When a domain registration or transfer relates to a hosting service, the system passes the nameservers from the server record to the domain registrar.

Whether the registration or transfer and a hosting service relate depends on whether:

  • The order contains both a domain and a shared hosting or reseller hosting product.
  • The domain matches the Domain value on a shared hosting or reseller hosting service for the same client.
Empty Server nameserver config fields

Solution

To resolve this, edit the server record in the WHMCS Admin Area:

  1. Go to Configuration > System Settings > Servers.
  2. Click Edit for your server.
  3. Enter a Primary Nameserver and Secondary Nameservers.
  4. Click Save Changes.
  5. Repeat this process for each server record.
  6. Reattempt the domain registration.