Guides & TutorialsSupport Tools TroubleshootingTroubleshooting a cannot select INBOX, is this a valid transport? Error

Troubleshooting a cannot select INBOX, is this a valid transport? Error

Admins may encounter the following error when configuring support department mail importing via POP or as a notification email:

cannot select INBOX, is this a valid transport?

cannot select INBOX, is this a valid transport?

Solution

To fix this issue:

  1. Click Edit at Configuration > System Settings > Support Departments.
  2. Change Port from 993 to 995 .
  3. Click Save Changes.

This will resolve the error.

Mail Importing Configuration