Guides & TutorialsSupport Tools TroubleshootingTroubleshooting Email Piping Problems

Troubleshooting Email Piping Problems

If an email has not been piped into the ticket system, the first reference point is Configuration > System Logs > Ticket Mail Import Log. This shows all the emails processed by the WHMCS email piping process and any errors that may have occurred.

For a list of common problems and their corresponding log entries, see Email Piping.