Configuring Email Piping
Email Piping allows customers to email your support department email addresses to be imported into the ticket system, making it easy for customers to contact your team.
In WHMCS, navigate to Setup > Support > Support Departments
Email Piping via cPanel
In this example we will show is how to setup email piping with cPanel.
Note down the file path in the Ticket Importing using Email Forwarders section
Login to cPanel and click Forwarders
Click Add Forwarder
1. Specify the email address of your support department. In this example it's "support"
2. Click Advanced Options
3. Select Pipe to a Program
4. Paste in the file path you noted down earlier.
5. Click Add Forwarder
With cPanel it is not necessary to copy the entire command presented in the WHMCS Support department page, only the path to the pipe.php file as shown above.
WHMCS also offers importing via a POP3 method for use with non-cPanel systems. Details on configuring this can be located in our POP3 Import Documentation.