Configuring your first knowledgebase article
A key feature of WHMCS is offering a knowledgebase of help articles to allow your clients to find answers to common questions. By providing public-facing information clients can resolve issues themselves, helping reduce the amount of tickets opened and further helping automate your business.
To get started, navigate to Support > Knowledegebase in the Admin Area.
In order to add an article, a category must be present in the WHMCS system. To add a category, click the Add Category tab.
Fill in the Category Name and Description, then click Add Category.
You will then be taken to your recently created category and you are now ready to create your first article! To create your article, click on Add Article.
Fill in the Article Name, then click Add Article
You will now be taken to the visual editor for your newly created article. Here you will want to insert the content of the article. You can also customize various visuals for this article including font size, color, boldness, etc.
Once satisfied with the content, Click Save Changes
You have now just created your first Knowledgebase article. The article is now visible within the WHMCS Client Area