2Checkout Transactions 30th May - 4th June 2019

Issue

We've been made aware of a technical issue at 2Checkout which results in some transactions being recorded for much large amounts than actually paid:

We have identified a release made on the May 30th which is causing the issue

The issue only affects 2checkout accounts with primary currency different than USD

Solution

A fix for the issue is purportedly being deployed to 2Checkout's systems today (4th June 2019)

Workaround

In the meantime a potential workaround from the WHMCS side is:

  1. Navigate to Setup > Payments > Payment Gateways > Manage Existing Gateways tab     
  2. Adjust the 2Checkout Convert to For Processing setting 
  3. Choose the currency matching that in which your 2Checkout account is held.     

Follow-up

If you've been impacted by this issue, we recommend reviewing the transaction history:

  1. Navigate to Billing > Transaction List
  2. Edit the transaction which has recorded a higher amount that expected and correct the Amount In value
  3. Click Save Changes
  4. Repeat the process for each affected transaction

Some transactions may have resulted in overpayments. To check for and remove any subsequent credit:

  1. Navigate to the affected client's Summary tab
  2. Click Manage Credits
  3. Look for any overpayment credit applied between 30th May and 4th June 2019
  4. Click the Remove Credit button
  5. Enter the Amount corresponding to the overpayment amount
  6. Click Save Changes
  7. Repeat the process for each affected transaction