Guides & TutorialsSecurity Two Factor Authentication Using Two Factor Authentication for Clients

Using Two Factor Authentication for Clients

Once a two factor authentication service has been activated for clients, the following steps demonstrate how Client Users can setup Two-Factor Authentication on their account using the Time Based Tokens service:


1. From the Client Area, navigate to Hello, Name! > Security Settings

Hello! > Security Settings

2. Click on the Click here to Enable button

3. Select the Time Based Tokens service

4. Click on the Get Started button

Select the Two Factor Auth Service

5. Scan the QR code with an authenticator app such as Google Authenticator or Duo Mobile

6. Enter in the 6-digit code that the authenticator app generates

Scan the QR Code with your app and enter the authentication code

7. Click on the Submit button

8.  Record the Backup Code in a safe place

9. Click the Close button

Take a note of the Backup Code

Two Factor Authentication is now set up for this client, and will be required when they login in future.

Authenticated staff with the appropriate permissions will still be able to login as this client without needing the two factor authentication code.