Setting up Email Piping with cPanel
In WHMCS, navigate to Setup > Support > Support Departments
![](https://media.screensteps.com/image_assets/assets/000/278/127/original/749f2392-cb57-460e-9476-065b4f6d3d44.png)
Note down the file path in the Ticket Importing using Email Forwarders section
Login to cPanel and click Forwarders
![](https://media.screensteps.com/image_assets/assets/000/278/133/original/8d374489-48f6-464f-9cbc-49b65b0375dd.png)
Click Add Forwarder
1. Specify the email address of your support department. In this example it's "support"
2. Click Advanced Options
3. Select Pipe to a Program
4. Paste in the file path you noted down earlier.
5. Click Add Forwarder
![](https://media.screensteps.com/image_assets/assets/000/278/129/original/ac27a560-994d-4546-a7dc-1515a2bb3a0e.png)
N.B. With cPanel it is not necessary to copy the entire command presented in the WHMCS Support departments page, only the path to the pipe.php file.