Guides & TutorialsAdmins and PermissionsConfiguring AdminsAssigning Support Departments to an Admin

Assigning Support Departments to an Admin

For an admin to view and reply to support tickets in a specific department, you must assign it to them.

For more information, see Administrators and Permissions and Support Tickets.

Assign Support Departments

To assign support departments to an admin:

1. Go to Configuration > Manage Admins:

3. Edit the desired admin. A list of support departments will display.

4. For Assigned Departments, check one or more support departments.

Tick Department Checkboxes

6. Click Save Changes.