Assigning an Admin User to Support Departments
For an admin user to view and reply to support tickets in a specific department, you must assign them to that department.
To do this:
1. Go to Configuration > Manage Admins:
3. Click the Edit icon next to the desired admin user. A list of support departments will display.
4. Check the checkboxes to assign the administrator to each desired support department:
6. Click Save Changes.
For more information, see our Administrators and Permissions and Support Tickets documentation.