Guides & TutorialsProvisioning/Modules TroubleshootingProduct attribute Package Name XXX Not Found on Server

Product attribute Package Name XXX Not Found on Server

This article explains how to troubleshoot the cPanel Product attribute Package Name XXX not found on server which you may have received via email, seen listed in the Module Queue or the Activity Log.

If you are experiencing this issue with the cPanel module, this message is being provided via the WHM/cPanel API and typically means that your WHM account is hitting resource limitations. To confirm this, we can follow the steps below:

 

  • Login to your WHM
  • Navigate to Account Functions > Create New Account
  • Leaving all the fields blank, scroll down to the Package Area and select the drop down.
  • When that expands, you will see a list of the packages available to provision. Those highlighted in green are able to be used, while those in red are not. This is due to resource limitations imposed by your hosting provider.


The WHMCS cPanel module will only be able to provision accounts to packages that your WHM account is able to have the resources for. In this example, there are 3 Packages that my WHM user does not have enough resources to provision and only one that is allowed.

How to Resolve This Issue

Change your package limitations to be within your Reseller Account resource limitations. If you are unsure of what these limitations are, please contact your Hosting Provider for full details.