Guides & Tutorials8.7 UpdateWHMCS 8.7Time-Based Tokens QR Code Image is Broken

Time-Based Tokens QR Code Image is Broken


The QR code for configuring the Time-Based Tokens method for Two-Factor Authentication displays a broken image in the Admin Area and Client Area:

QR Code Broken Image


The service that generates the QR code is shut down.


Use the alphanumeric secret key code to complete the setup in your Two-Factor Authentication app.


WHMCS v8.9 and above includes a local QR generation library. Updating the system will immediately resolve the issue. For more information see


We have created a hotfix for all WHMCS versions to replace the QR code generation mechanism. You can download it at:

Unzip this attachment and place the files in your WHMCS directory. Overwrite any files that the system prompts you to overwrite.