Guides & Tutorials8.1 Update TroubleshootingTroubleshooting a You did not enter your first name Error

Troubleshooting a You did not enter your first name Error

Symptom

After applying the 8.1.1 update, invoice payment attempts via the client area using a tokenised payment gateway may to encounter an error condition in specific circumstances.

The client will see errors upon submitting payment:

  •        You did not enter your first name.
  •        You did not enter your last name.
  •        You did not enter your address (line 1).
  •        You did not enter your city.
  •        You did not enter your state.
  •        You did not enter your postcode.
  •        You did not enter your phone number.

Workaround

A member of staff clicks "Attempt Capture" on the invoice in the admin area.                        

Hotfix

A hotfix has been created for 8.1.1 only to resolve the root cause:

https://whmcs.community/files/file/160-module-7591-manual-tokenised-gateway-payments/