Guides & Tutorials7.10 Update TroubleshootingTroubleshooting an Email Marketer Rule Repeating Emails

Troubleshooting an Email Marketer Rule Repeating Emails

Symptom

After applying the 7.10.1 update, the Email Marketer tool may send repeated copies of an email.

Cause

The Email Marketer underlying code and logic was re-factored in 7.10. Additional logic is required to account for an unbound query for date criteria in the automation task.

Solution

Please apply the 7.10.2 Maintenance Release via the Utilities > Update WHMCS page.

Hotfix

A hotfix has been created for 7.10.1 only which will resolve the cause of this error:

https://whmcs.community/files/file/130-core-14565-prevent-repeated-emails-sent-by-a-single-email-marketer-rule/