Guides & Tutorials7.9 Update TroubleshootingTroubleshooting credit card charges not occurring

Troubleshooting credit card charges not occurring

Symptom

After applying the 7.9.0 update and placing an order, client credit cards may not be charged.

This occurs when the Setup > Automation Settings > Retry Every Week For setting is greater than 0

Workaround

Change the Setup > Automation Settings > Retry Every Week For setting to 0

Or tick the Attempt Only Once option on the same page

Solution

Please apply the 7.9.1 Maintenance Release via the Utilities > Update WHMCS page.

Hotfix

A hotfix has been created for 7.9.0 only which will resolve the cause of this error:

https://whmcs.community/files/file/123-core-14171-unable-to-charge-credit-cards-if-ccretryeveryweekfor-is-0/