Guides & Tutorials7.8 Update TroubleshootingTroubleshooting an error adding a card via the Admin Area with Stripe

Troubleshooting an error adding a card via the Admin Area with Stripe

Symptom

After applying the 7.8.0 update, and attempting to enter a new credit card on a client via the admin area, the following error is displayed:

 

An error occurred while communicating with the server. Please try again.

Cause

Additional logic is required to handle this scenario.

Workaround

Add the card through the client area via the My Billing >  Payment Methods page. This may require 3D Secure acceptance by a client  depending on the card being added.              

Solution

 

A hotfix has been created which will resolve this error by  including  additional logic to handle this scenario. It can be  downloaded from:

https://whmcs.community/files/file/108-module-7096-%09-an-error-occurred-while-communicating-with-the-server-adding-a-card-via-the-admin-area-with-stripe/

Once the hotfix is applied, remote cards can be successfully added via the admin area