Guides & Tutorials7.7 Update TroubleshootingTroubleshooting File Migration Hanging

Troubleshooting File Migration Hanging


After applying the 7.7.0 update, and using the new Storage Settings feature to automatically migrate support ticket attachments to a remote location, the process may hang at a particular percentage. Canceling and attempting the migration again hangs at the same percentage.


Additional logic is required to handle a single ticket message with multiple attachments.


A hotfix has been created which will resolve this error by including  additional logic to handle this scenario. It can be downloaded from:

Once the hotfix is applied re-retying the migration will progress further.