Guides & TutorialsTroubleshooting SimpleTroubleshooting Domain Provisioning Problems

Troubleshooting Domain Provisioning Problems

WHMCS can automatically register/transfer domains, you can specify whether this happens after the client has paid the invoice, wait until manually approved by a member of staff or disabled entirely. This is set on a per-domain basis.

Navigate to Setup > Products/Services > Domain Pricing

To have WHMCS automatically register a domain when the client pays the invoice, select your desired domain registrar from the Auto Registration dropdowns:

This is list populated with the active domain registrars from the Setup > Products//Services > Domain Registrars page.

Missing Admin Contact Address/Name Error

To resolve an error stating that admin contact details are missing, incomplete or invalid:

Navigate to Setup > General Settings > Domains tab

Select the Domains tab

Now there are two possible solutions:

  1. Tick the Use Clients Details checkbox
  2. UNtick the Use Client Details checkbox and and ensure the subsequent contact details fields are completed:
    • First Name 
    • Last Name
    • Email Address
    • Address 1
    • City
    • State/Region
    • Postcode
    • Country
    • Phone Number

Click Save Changes.

Missing Registrant Contact Address/Name Error

To resolve an error stating that registrant contact details are missing, incomplete or invalid:

Navigate to Clients > View/Search Clients

Click the client in question

Navigate to their Profile tab

Ensure the customer's details are completed and valid:

  • First Name 
  • Last Name
  • Email Address
  • Address 1
  • City
  • State/Region
  • Postcode
  • Country
  • Phone Number

Click Save Changes

Other Registrar Errors

Encountering a Registrar Error when attempting to register, transfer or renew a domain is an error returned form the module and not WHMCS. The error is being returned by your domain registrar.

Navigate to Utilities > Activity Log at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at: