Guides & Tutorials7.6 Update TroubleshootingTroubleshooting an Update Failed for xxx Exchange Rate Error

Troubleshooting an Update Failed for xxx Exchange Rate Error

Symptoms

Updating exchange rates fails with the following error:

Update Failed for xxx Exchange Rate

Where xxx is the 3 letter currency ISO code.

Cause

The URL of the European Central Bank XML Feed appears to have been  changed on 8th September 2018 without notice. This is the feed used by  WHMCS to update the exchange rates and convert product prices.

Solution

A hotfix has been created for WHMCS v7.6 which updates the feed URL to the new location. It can be downloaded from:

https://whmcs.community/files/file/96-core-12694-update-ecb-exchange-rates-url/

Once the hotfix is applied, the exchange rate update mechanism will function without further action.