Guides & Tutorials7.5 Update TroubleshootingTroubleshooting a Loaded English Language Files Error

Troubleshooting a Loaded English Language Files Error

Symptoms

Upon successfully completing the 7.5 update, when attempting to log in to the admin area for the first time, staff may encounter an unformatted page containing a message like this:

 

Starting
Loaded English Language File
Loaded Other Language Files
Updated hungarian
Updated russian
Updated turkish
Updated portugues-br
...

This message prevents access to WHMCS.

Cause

This is due to the presence of old language files unintentionally distributed in a v5.x release.

Solution

Delete the following files if present:

  • /admin/lang/adminlangupdate.php
  • /lang/langupdate.php

The files can be safely deleted without any negative impact and will immediately resolve the problem.