Guides & Tutorials7.5 Update TroubleshootingTroubleshooting 7.5 Update Not Shown

Troubleshooting 7.5 Update Not Shown

Symptoms

An installation running WHMCS version 7.4 or earlier does not show version 7.5 as available in the Utilities > Update WHMCS page.

The latest version available is shown as 7.4.2.

Causes

  1. The system may not yet have checked for updates.
  2. The 7.4.2 update needs to be applied first before the 7.5 update can be applied.

Due to the increased Ioncube requirements in version 7.5, it is necessary to first update to 7.4.2 which contains extra server environment checks to evaluate the compatibility with 7.5. Then afterwards the 7.5 update can be applied.

To read more about the requirements, please refer to the System Requirements and the System Environment Guide.

Solutions

1.  Manually check for updates:

  1. Navigate to Utilities> Update WHMCS
  2. Click the Check Now button
  3. Version 7.5 will now appear as the latest available version
Click the Check Now button

2.  Apply the 4.7.2 update first, then the 7.5 update will become available

  1. Click the Update Now button to apply the 7.4.2 update
  2. Follow the update process through to successful completion
  3. Upon return to the Update WHMCS page, click the Check Now button
  4. Version 7.5 will now appear as the latest available version
Click the Update Now button

3.  Version 7.5 is the latest stable release, so you must Configure Update Settings to receive the Stable Update Channel:

  1. Click the Configure Update Setting button
  2. Select the Stable update channel
  3. Click Save Changes

7.5.0 will now be displayed as the latest version. Click the Update Now button to apply the update.

Click Configure Update Settings
Select the Beta Update Channel