Guides & Tutorials7.3 Update TroubleshootingTroubleshooting "(S)FTP Backup - Uploading Failed" error

Troubleshooting "(S)FTP Backup - Uploading Failed" error

An Uploading Failed error may occur when configuring S/FTP backups on the Setup > Others > Database Backups page in WHMCS version 7.3 and above.

An Error Occurred: (S)FTP Backup - Uploading Failed

To resolve this error:

  • Tick the FTP Passive Mode checkbox
  • Click Test Connection

WHMCS should now be able to connect to your server and the Save & Activate button will become active for you to click.

Should the problem persist:

  • Untick the FTP Passive Mode checkbox
  • Tick the Use Secure FTP/SFTP checkbox
  • Click Test Connection

WHMCS should now be able to connect to your server and the Save & Activate button will become active for you to click.