Guides & TutorialsMarketConnect TroubleshootingShopping Cart promotions are not showing up

Shopping Cart promotions are not showing up

MarketConnect service promotions are automatically displayed for applicable services.

If these promotions are not displayed during the order process for your hosting services, follow the steps below to troubleshoot.

Step 1: Verify Promotions are enabled

Within the admin area, navigate to Setup > MarketConnect, select Manage > Promotion Settings, and ensure both the Shopping Cart promotional items are set to On as pictured below.

Step 2: Verify the addons are associated to your products & services

MarketConnect addon services are automatically assigned to all applicable products and services based on the product types you configure.

You can manually check and assign the addons to your products should the automatic association fail for any reason.

To do this, navigate to Setup > Products & Services > Product Addons, click the edit icon next to the MarketConnect service addon you wish to modify, select the Applicable Products tab, and then ensure all your desired products for the addon to be offered for are listed.  Add any additional products you wish it to show up for.

Now retry the order process and the add-ons should be displayed appropriately.